Delivery & Returns Policy
Australia: AUD $9.95
Spend over AUD$300 and the delivery is free.
New Zealand: AUD $20
Asia: AUD $20
Europe: AUD $25
USA: AUD $25
For all other International locations: Please contact us at firstname.lastname@example.org for shipping costs
You will receive your order within 3-7 business days. Please note if you live in certain regional areas you may experience a variation on this timeframe. If you have any concerns please do not hesitate to email us at email@example.com or contact Australia Post for a list of excluded locations. We will do our best to get your oder to you as quickly as possible.
We will do our very best to get your items to you as swiftly as possible. Australia Post is our provider and works extremely hard to get deliveries to all our customers on time, however sometimes there are some situations that can cause unavoidable delays.
If you happen to place your order over the weekend or on a public holiday, it will be duly processed the next business day
Please allow between 10-15 business days to receive your package from the time you place your order.
Please be aware that some international shipments can be subject to customs or import duties once they reach their destination. In these circumstances the responsibility falls on you to pay the charges to release the goods from the shipment. Unfortunately we’re unable to estimate what these charges will be, so we recommend you contact your local customs office to find out the cost.
We value your custom and want you to be happy with each and every purchase. If for any reason you would like to return your purchase please ensure you do so within 14 days.
If you live in Australia and would like to return or exchange your purchase, you may do so within 14 days of receiving the product for an exchange or refund. After 14 days of receipt we will not accept returns. You will need to fill out the Returns slip provided with your order.
If you are an international customer and wish to return/exchange, please contact Magda Beach immediately via email and we will assist you with your return. We understand your return may take longer than 14 days to get back to us.
We do not exchange or refund sale items.
Items must be returned to us for a refund or exchange according to the following conditions:
- The garment is unworn, unwashed, and in it’s original condition with all our tags attached. Your garment must be free of make-up marks, deodorant marks, free of any/all marks.
- It arrives at our office within 14 days of you receiving it.
- The returns slip provided with your order must be completed, please don’t leave out any of the questions we have asked otherwise there may be delays in processing your exchange or refund.
- If you wish to exchange, please notify us with your preferred style/size/colour as soon as possible, so you don’t miss out.
You are responsible for posting your return goods back to Magda Beach. We recommend using a prepaid service that offers tracking (such as Australia Post Express satchels, within Australia). This ensures safe receipt of goods and prevents missing items. Magda Beach is not responsible for any lost incoming parcels so please be sure to use the above method.
*Refunds are processed less the return postage. Please note, the original postage charge cannot be refunded either.
Where a receipt for postage is provided to return faulty goods, the cost will be refunded ONLY up to the amount of original postage paid (see DELIVERY COSTS at top of page). Any additional payment made by you to return faulty goods to Magda Beach, beyond the original postage charge paid by you, will not be refunded. Refunds are made against the original Credit Card used. We cannot refund onto a different card. We process refunds within 1-2 days of receiving them, however please keep in mind they can take up to 10 business days to come back into your account.
261 Bourke Street
DARLINGHURST, NSW 2010
If you have any other questions please email firstname.lastname@example.org